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General Terms and Conditions regarding the Webshop and all offered Products on The Webshop and all services are offered by Kaleo International Deutschland e.V. ( Following referred to: "us" and "we")

§1 Applicability to entrepreneurs and definition of terms

(1) The following General Terms and Conditions of Business apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the text of the contract

(1) The following regulations on the conclusion of a contract apply to orders placed via our Internet shop

(2) In the event of the conclusion of a contract, the contract is concluded with Kaleo International Deutschland e.V.

Manuel Moldenhauer, Tannenweg 5D-90571 Schwaig

(3) The presentation of the goods in our Internet shop does not constitute a legally binding offer of contract on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.

(4) Upon receipt of an order in our Internet shop, the following regulations shall apply: The consumer makes a binding offer to enter into a contract by successfully completing the order procedure provided in our Internet shop. This procedure goes as follows but may vary depending on the product. By clicking on "buy" or a similar button the customer makes a binding offer.

The order is placed in the following steps:

1. selection of the desired goods

2. confirming by clicking on the "order" button

3. checking the details in the shopping basket

4. pressing the button "checkout"

5. Checking or correction of the respective data entered.

6. binding submission of the order by clicking the button "order with costs" or "buy".

Before the binding submission of the order, the consumer can return to the Internet page on which the customer's details are recorded and correct input errors or cancel the order process by closing the Internet browser by pressing the "Back" button contained in the Internet browser used by him after checking his details. We confirm receipt of the order by e-mail ("order confirmation"). With this we accept your offer.

(5) Storage of the contract text for orders via our Internet shop: We will send you the order data and our General Terms and Conditions by e-mail. You can also download the GTC at any time at For security reasons, your order data is no longer accessible via the Internet.

§3 Prices, shipping costs, payment, due date

(1) The prices stated include the statutory value added tax, if applicable, and other price components. Shipping costs, if any, shall be added. Shipping costs may vary depending on region and products purchased. 

(2) The consumer has the option of payment by direct debit, credit card (Visa, Mastercard) and Online Bank Transfer. Other payment options might be added in the future

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Delivery will be made within 10 working days at the latest. In the case of payment in advance, the delivery period shall commence on the day after the payment order to the bank commissioned with the transfer and, in the case of all other payment methods, on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the sold item shall not pass to the buyer until the item is handed over to the buyer, even in the case of a sale by dispatch.

§5 Retention of title

We retain title to the goods until the purchase price has been paid in full.


§6 Right of withdrawal of the customer as a consumer:

Right of withdrawal for consumers

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity.

Cancellation policy

Right of withdrawal:

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must contact us at the following address

Kaleo International Deutschland e.V.

Manuel Moldenhauer Tannenweg 5D-90571 Schwaig


by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

Consequences of cancellation:

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods.

End of the cancellation policy

§7 Cancellation form

(If you wish to cancel the contract, please fill in and return this form)

To :

Kaleo International Deutschland e.V.

Manuel Moldenhauer Tannenweg 5D-90571 Schwaig


Hereby I/we revoke the contract concluded by me/us for the purchase of the following goods/the provision of the following service_____________________________________________________

Ordered on/received on __________________

Name of the consumer(s)_____________________________________________________

Signature of the consumer(s) (only in the case of paper communication)


(*) Delete where inapplicable.

§8 Warranty

The statutory warranty regulations apply.

§9 About the use of the videos offered on the Website

(1) The subject matter of this clause is the sale of digital content in the form of videos made available exclusively online via an account. The consumer has no right to a physical copy of the video and may not reproduce, resell or otherwise commercially exploit the video. The seller reserves all rights to the video, including copyright.
2. purchase conditions By purchasing a video, the consumer accepts these purchase conditions. The consumer must have their own account to view the video. The seller reserves the right to terminate the consumer's access to the video at any time without notice if the consumer violates these terms of purchase or otherwise misuses the video. The price is as listed on the website. A purchase grants access to the videos until the customer determinates his account or the service of Kale
3. disclaimer of warranty The seller does not warrant that the video will meet the consumer's requirements or that access to the video will be uninterrupted or error-free. The consumer is solely responsible for verifying that the video meets his or her requirements before making the purchase.
4 Right of withdrawal The consumer has no right of withdrawal as the content is digital and not delivered on a physical medium.
5. exclusion of liability The seller is not liable for any damage that the consumer may suffer as a result of using the video. The consumer uses the video at his or her own risk.
6. data protection The seller collects and processes the consumer's personal data only within the framework of the statutory provisions. The Seller's privacy policy can be viewed on the Seller's website.
7 Applicable law and place of jurisdiction This contract is subject to the law of the Federal Republic of Germany. The place of jurisdiction for all disputes arising from this contract shall be the court at the Seller's registered office, provided that the consumer is a merchant within the meaning of the German Commercial Code.
8 Access to the videos is provided through the website of Kaleo International Deutschland e.V.. Kaleo International Deutschland e.V. has the right to modify, interrupt, or terminate the website and the access to the videos at any time and without prior notice. 
9 In the event of an interruption or termination of the access to the videos due to the existence or non-existence of the website of Kaleo International Deutschland e.V., the customer has no right to a refund or compensation. The customer acknowledges that access to the videos is dependent on the functioning of the website and that Kaleo International Deutschland e.V. is not liable for any interruptions or failures.

Status of the GTC September 2023

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