General Terms and Conditions of Sale
Last updated: March 2026
Identification of the Seller
These General Terms and Conditions govern purchases made through the webshop available at https://www.kaleomadrid.com.
The seller is:
Kaleo Internacional Madrid
Calle San Benito 22
28029 Madrid
Spain
Registered in the Registro de Entidades Religiosas (Spain)
Registration number: 026191
NIF: R2802714B
Scope of Application
These Terms apply to all purchases made by users through the Website.
A consumer is any natural person acting for purposes outside their trade, business, or profession, in accordance with applicable European and Spanish legislation.
Conclusion of the Contract
The product listings on the Website do not constitute a binding offer.
By placing an order, the user submits a binding offer to purchase.
The contract is concluded when:
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The order is expressly confirmed, or
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The product is dispatched
The order process includes:
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Selection of products
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Review of the shopping cart
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Entry of customer data
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Confirmation of the order with payment obligation
Prices and Payment
All prices are indicated in euros (€) and include applicable taxes where required.
Shipping costs are indicated separately and may vary depending on destination and product.
Available payment methods may include:
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Credit/debit card
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Bank transfer
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Other methods as indicated during checkout
Delivery
Products will be delivered within the timeframe indicated on the Website.
Unless otherwise specified:
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Delivery is made within a reasonable period (normally up to 10 working days)
Risk passes to the consumer upon delivery.
Right of Withdrawal (Physical Products)
Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days from:
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The day the consumer receives the goods
To exercise this right, the consumer must contact:
Email: shop@kaleomadrid.com
Effects of withdrawal:
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Full refund including standard delivery costs
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Refund within 14 days
The consumer:
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Must return goods within 14 days
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Bears return shipping costs unless otherwise stated
Digital Content (Videos)
Where the Website offers digital content (e.g., videos):
By purchasing digital content, the user:
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Requests immediate access to the content
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Acknowledges that the right of withdrawal is lost once access begins
Access is provided via a user account.
Users may not:
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Copy, distribute, or resell content
Kaleo Internacional Madrid reserves the right to suspend access in case of misuse.
Intellectual Property
All content, including digital products, is protected by intellectual property rights.
No rights are transferred to the user beyond personal use.
Liability
Kaleo Internacional Madrid shall not be liable for:
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Improper use of products
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Technical interruptions beyond its control
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
Warranty
All products are covered by the legal guarantee established under applicable consumer law.
Data Protection
Personal data is processed in accordance with:
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Reglamento General de Protección de Datos
See Privacy Policy for details.
Modifications
Kaleo Internacional Madrid reserves the right to update these Terms at any time.
Applicable Law and Jurisdiction
These Terms are governed by Spanish law.
Disputes shall be submitted to the courts of Madrid, Spain, unless otherwise required by consumer protection law.