General Terms and Conditions of Sale
Last updated: March 2026
Identification of the Seller
These General Terms and Conditions govern purchases made through the webshop available at https://www.kaleomadrid.com.
The seller is:
Kaleo Internacional Madrid
Calle San Benito 22
28029 Madrid
Spain
Registered in the Registro de Entidades Religiosas (Spain)
Registration number: 026191
NIF: R2802714B
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Scope of Application
These Terms apply to all purchases made by users through the Website.
A consumer is any natural person acting for purposes outside their trade, business, or profession, in accordance with applicable European and Spanish legislation.
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Conclusion of the Contract
The product listings on the Website do not constitute a binding offer.
By placing an order, the user submits a binding offer to purchase.
The contract is concluded when:
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The order is expressly confirmed, or
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The product is dispatched
The order process includes:
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Selection of products
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Review of the shopping cart
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Entry of customer data
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Confirmation of the order with payment obligation
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Prices and Payment
All prices are indicated in euros (€) and include applicable taxes where required.
Shipping costs are indicated separately and may vary depending on destination and product.
Available payment methods may include:
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Credit/debit card
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Bank transfer
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Other methods as indicated during checkout
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Delivery
Products will be delivered within the timeframe indicated on the Website.
Unless otherwise specified:
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Delivery is made within a reasonable period (normally up to 10 working days)
Risk passes to the consumer upon delivery.
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Right of Withdrawal (Physical Products)
Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days from:
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The day the consumer receives the goods
To exercise this right, the consumer must contact:
Email: shop@kaleomadrid.com
Effects of withdrawal:
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Full refund including standard delivery costs
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Refund within 14 days
The consumer:
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Must return goods within 14 days
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Bears return shipping costs unless otherwise stated
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Digital Content (Videos)
Where the Website offers digital content (e.g., videos):
By purchasing digital content, the user:
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Requests immediate access to the content
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Acknowledges that the right of withdrawal is lost once access begins
Access is provided via a user account.
Users may not:
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Copy, distribute, or resell content
Kaleo Internacional Madrid reserves the right to suspend access in case of misuse.
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Intellectual Property
All content, including digital products, is protected by intellectual property rights.
No rights are transferred to the user beyond personal use.
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Liability
Kaleo Internacional Madrid shall not be liable for:
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Improper use of products
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Technical interruptions beyond its control
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
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Warranty
All products are covered by the legal guarantee established under applicable consumer law.
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Data Protection
Personal data is processed in accordance with:
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Reglamento General de Protección de Datos
See Privacy Policy for details.
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Modifications
Kaleo Internacional Madrid reserves the right to update these Terms at any time.
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Applicable Law and Jurisdiction
These Terms are governed by Spanish law.
Disputes shall be submitted to the courts of Madrid, Spain, unless otherwise required by consumer protection law.